Refund policy

 

Refund Policy

Last updated: 01/09/2025

1. Introduction

At Field & Forge Digital, we aim to provide high-quality consultancy and web services. If you are not satisfied with our service, please refer to the conditions below for your eligibility for a refund.

2. Eligibility for Refunds

• Refunds are available only in cases where:

  • The service has not commenced or no substantive work has been delivered.

  • There has been an error or oversight on our part resulting in failure to deliver contracted services.

  • Statutory consumer rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013 apply.

• Refunds are not provided for:

  • Services already rendered or completed.

  • Digital deliverables once provided, unless they are faulty or not as described.

  • Change of mind after work has substantially started.

  • Third-party costs (e.g., hosting, domain registration) outside of our direct control.

3. Refund Process

• To request a refund, please contact us at info@XXXX with your order details and reason for the request.

• Requests must be made within 14 days of the initial order or commencement of service, unless otherwise agreed.

• We will review your request and respond within 5 business days.

4. Refund Approval and Payment

• If approved, refunds will be processed back to your original method of payment within 14 days.

• The amount refunded will exclude any applicable non-recoverable 3rd party fees or used portions of services.

5. Disputes and Further Assistance

• If you are not satisfied with our response, you may contact the UK Trading Standards Service.

6. Changes to This Policy

• We reserve the right to amend this policy as needed. Updates will be posted on this page.